47 year-old man suffocated and died 45 minutes after he requested that a nurse suction out his tracheotomy tube.
An 87 year-old female admitted for rehabilitation for a hip fracture was given a drug to which the nursing home knew she was allergic. She died of the resultant allergic reaction.
A 95 year-old resident fell from a sling on a mechanical lift that was too large for her. She hit her head and later died.
Since 2005, fifty-six Wisconsin nursing home residents have died and dozens of nursing homes have been cited for improper care. Hundreds of Wisconsin nursing home residents have been found with bruises, broken bones, and pressure sores - some so deep they go to the bone. Nursing home inspections often do not attribute the deaths to poor care. Sadly, the accusing finger points directly to inadequate training and supervision - things that can easily be fixed if the facility owner is willing to cut his or her profit just a small amount and pay for more staff members.
UGLY FACTS
- Dozens of facilities are cited repeatedly for serious violations, only to have new ones surface while in the process of correcting the previous problems. Approximately 25% of Wisconsin's nursing homes are owned by out of state corporations and 27 of the 54 homes were repeatedly cited for care violations are owned by out of state corporations.
- Deaths and injuries are occurring at higher rates at nursing home facilities with significant turnover rates. Turnover rates can be as high as 200% annually, but the average for any facility is 42%. Amazingly, one problem facility had a nursing assistant staff turnover rate of 257% and led Wisconsin in serious citations.
- Nursing assistants historically are poorly paid with some jobs starting at less than $9 per hour. These jobs involve heavy lifting, are stressful, and involve little opportunity for career advancement.
- Professional nurses caring for our loved ones also have a high turnover rate. The state average for turnover of full-time registered nurses is approximately 32%. In facilities with serious violations, the average turnover rate was 57%, with some facilities having a turnover rate as high as 300%.
- Families often are not told of citations issued after deaths of loved ones. Four families were advised by the Journal Senteniel newspaper of serious citations issued months or years after the deaths.
WHO ARE THE FACILITY OWNERS?
Kindred Healthcare is the owner of 228 nursing facilities nationwide, eleven of which are in Wisconsin. In fact, Kindred is the owner of Mount Carmel Medical and Rehabilitation Center in Burlington, Wisconsin. Mount Carmel has had multiple problems with pressure sores at its facility and has been cited in the past.
For example, Bill Kurth died from pressure ulcers, infection, and malnutrition while a resident of Mount Carmel. His relatives visited daily but were completely unaware that he had ten infected pressures sores distributed over his body. They only discovered the pressure sore situation when he was rushed to the hospital.
Lois Glass also suffered from pressure sores while a resident at Mount Carmel. Her family did know of her bed sores, but were told they were being treated. She later died. Her family did not find out about the poor care she received until more than two years after her death when the state attorney general's office contacted them to advise that the nurse involved was being charged with neglect and Ms. Glass' case was being used as evidence.
Once upon a time, Mount Carmel had a wound care team, but it was disbanded several months before Mr. Kurth developed his pressure sores. That left only one nurse to care for all of the facility's patients and their sores. She was overwhelmed. Reportedly, she falsified records to make it appear that she was treating the residents. She has since been convicted of criminal neglect.
Kindred alleges that "resident care and safety is our number one concern" It purports to take seriously any issues brought to our attention by the state or family members." One may wonder if resident care and safety is the number one concern, why it disbanded the wound care team?
Another corporation in the public eye is Extendicare. Extendicare is one of the largest nursing home chains in the United States with approximately 174 facilities nationwide. It has 26 facilities in Wisconsin, twenty of which have been cited in the past three years for at least one serious violation. In 2005, it paid a whopping $2.3 million to the State of Wisconsin in a civil settlement over serious nursing home violations.
Extendicare's Willows Nursing and Rehabilitation in Sun Prairie was cited for poor care after two resident deaths and paid an incredible $198,045 to the State for the deaths. The facility was also on the federal list of worst homes in the United States. It has since graduated from the program and come off the list. Dorothy Herlitz was a casualty of poor care at the Willows. She went to the Willows for short-term rehabilitation for a fractured ankle and was wearing a soft cast. One week after her admission, she was rushed to the hospital with an infected pressure sore on her fractured ankle. The facility had called a doctor four days earlier when they saw a dark area under the cast, but they never followed up when the doctor did not call back. Tragically, when the soft cast was removed from Ms. Herlitz's ankle, one physician was brought to tears at what was seen. The wound was "dark purple and fluid filled" and Ms. Herlitz's leg exploded with pus, slime, blood, and stench. She died twelve days later.
Sava Senior Care is another repeat offender of poor care. Sava operates 185 homes nationally and 4 in Wisconsin. Interestingly, two of its four homes have been cited with serious violations at least three times since 2005. Virginia Highlands Health and Rehabilitation is one of Sava's homes. Last year, the facility had staff turnover higher than 100% in every nursing and nurse assistant position and led the state in serious violations. It has been cited five times for harming residents or placing them in jeopardy in 2007. There have been six different administrators of the facility since January 2005. The facility has been cited multiple times for failing to have adequate infection control.