We discussed Glenwood Resource Center and its care problems in previous blog entries. Glenwood was recently fined $11,500 by the State of Iowa in connection with the death of a 26 year old resident in November 2008.
Timothy Alexander began suffering seizures on November 19, 2008, while eating dinner. After the seizures began, there were delays, errors, miscommunications, and problems with equipment that resulted in his death.
- Rather than activate the facility's emergency response system, a facility worker left the resident to alert a supervisor, who then called a nurse, who then called a different nurse who arrived seven minutes later to care for the resident. Both nurses told inspectors that they were slower than normal to respond because they thought the seizures were over.
- Mr. Alexander was examined at a hospital and then taken to an infirmary at Glenwood when he complained of a headache. He did not receive his regular dose of medication that evening, which consisted of seven medications, but the medications never made it to the infirmary. A facility worker explained to inspectors that she was "very busy" and didn't think about the chart.
- A Glenwood physician wrote an order allowing Mr. Alexander to return to his cottage where he lived at Glenwood - without ever examining Mr. Alexander. The doctor said he ordered regular neurological checks on Mr. Alexander, but there is no written order. The doctor told inspectors that the staff must have forgotten to write down that part of his order.
- A nurse initiated a plan for regular neurological checks for Mr. Alexander but another nurse halted the checks after initial examinations indicated that Mr. Alexander was doing well. The nurse did not check Mr. Alexander's breathing because she did not have the proper equipment with her.
- At his cottage, Mr. Alexander was to be checked every 15 minutes. A worker checked on him at 9:45 a.m. on the morning after his seizure found him in bed and his skin a bluish-gray. The worker began CPR, but 18 minutes passed before a "Code Blue" was initiated.
- Rather than calling 911, the worker who found Mr. Alexander first called Glenwood's switchboard and then called a supervisor and told the supervisor to call 911.
- Nurses were brought to the cottage. They tried to use a hand-held bag to help Mr. Alexander breathe, but the bag malfunctioned. They tried to use a second bag and it too malfunctioned. Mr. Alexander still had a faint pulse at that point.
- Mr. Alexander was taken to the hospital, where he was removed from life support after no sign of brain function. He had lived at Glenwood for five years.
Inspectors later found that the doctor's orders to check Mr. Alexander every 15 minutes were long-standing orders. One caregiver was completely unaware if an order existed and the other two thought the order was to check him every 30 minutes. Eight of 10 staff members could not properly describe a "Code Blue" procedure. Their knowledge of a "Code Blue" procedure conflicted with protocols.
Dr. Sohail Kahn was one of Mr. Alexander's physicians. Interestingly, Dr. Kahn, a neurologist, works at the facility on a three month rotation: he works at Glenwood for 90 days and then returns to Pakistan, where he is consulted via telephone for 90 days, and then returns to Glenwood for 90 days.
Care at Glenwood has been the source of scrutiny for some time. In fact, Governor Chet Culver has promised an independent review of the facility this year. Some interesting findings at Glenwood are:
- The death rate at Glenwood was higher in 2008 than any other time in the past five years.
- None of the facility's nine psychologists is licensed by the Iowa Board of Psychology and that makes them exempt from independent oversight. Eight of the psychologists are supervised by the ninth, who was given the job after state officials mistakenly believed that he did not need a license to meet Glenwood's qualifications for that position.
- Two recent medical directors at Glenwood were gynecologists and neither one were licensed to practice medicine in Iowa. Glenwood kept a third unlicensed physician on their payroll for three months last year.
- Last fall, Glenwood hired an administrator who lost his Nebraska teaching license after having sex with a 17 year old student.